How to check if your car has been towed in Kuala Lumpur

How to check if your car has been towed in Kuala Lumpur

If you are driving in Kuala Lumpur, parking would probably be second on your list of problems after traffic jams. The lack of parking in Kuala Lumpur definitely will not help. Not to mention all Kuala Lumpur City Hall (DBKL)-owned parking bays within the city’s central business district (CBD), will have its parking charges increased by 150%, effective 18th July 2016. If you decided to park on a road shoulder or at a location not marked as a parking lot for convenience or to save a ringgit or two only to come back to find your car.... gone, this guide is for you.

Towing Hot Spots in Kuala Lumpur

Some of the hot-spots identified in our research that you should really avoid parking unlawfully at were Jalan Tuanku Abdul Rahman, Jalan Raja Laut, Jalan Bukit Bintang, Jalan Tun Sambanthan, Jalan Ampang, Jalan Ipoh, Jalan Kenanga, Jalan Pudu Jalan Bangsar and Jalan Telawi. There is also a two hour limit for parking in Bukit Bintang, KLCC and Ampang, so do make sure you get a new ticket or park your car again after two hours when in these locations to avoid getting your car towed.

Check if your car has been towed

To find out if your car has been towed in Kuala Lumpur, all you need to do is send your vehicle registration number to DBKL (Dewan Bandaraya Kuala Lumpur) vehicle tow hotline number below through WhatsApp, Telegram or SMS. If your car has been towed by them, you will then receive a reply within a few minutes with information of where your car has been towed to as well as the amount you need to pay to reclaim it.

DBKL Tow Hotline


Getting your car back

There is currently just one vehicle storage depot in Kuala Lumpur that your car could have been towed to.

Jalan Sentul

DBKL storage depot

This depot operates 24 hours daily and it caters to towed vehicles from the city centre. The full address is as follows:

Unit Pengurusan Sitaan Dan Tunda
Enforcement Department,
Kuala Lumpur City Hall,
Lot 456 (Beside Perumahan Awam Sri Terengganu),
Jalan Sentul,
Sentul Selatan
51000 Kuala Lumpur

Get Directions

Payment amount

The following are an estimate of the amount you need to pay. The exact amount will be determined by the municipal. 

Motorcycle & three wheeled motorcycle

Clamping: RM20.00
Removal: RM30.00
Detention per day: RM50.00
Compound: RM100 (by offence)


Clamping: RM40.00
Removal: RM100.00
Detention per day: RM100.00
Compound: RM100.00 - RM150.00 (by offence)

Bus, lorry (weighing less than 3000kg without load)

Clamping: RM100.00
Removal: RM300.00
Detention per day: RM200.00
Compound: RM100.00 - RM150.00 (by offence)

Tankers, trailers and vehicles (weighing more than 3000kg without load)

Clamping: RM150.00
Removal: RM400.00
Detention per day: RM300.00
Compound: RM100.00 - RM150.00 (by offence)

Documents you need to provide

You need to ensure that you bring the documents below to prove the ownership of your car before claiming your car.

  1. Original vehicle registration card (Grant)
  2. Original vehicle cover note (Insurance)
  3. Representative – Please bring along a representation letter from the owner and a copy of the owner’s identity card.

If items (a) – (c) are not available, please bring along

  1. A copy of the vehicle registration card or the cover note (Insurance)
  2. A sworn declaration from the Commissioner of Oath
  3. Fill up Vehicle Claims Declaration Form

Should the vehicle be involved with a Police case the following documents must be submitted:-

  1. A copy of the police report
  2. A copy from the related Investigating Officer
  3. A Court Order

So there you are. Do leave your comments below of your experience or if we left out anything that could help others in this situation.